Telecommunicator Certification Course

Pitt Community College will be offering a Telecommunicator Certification Course during the week of April 21-29. The goal of this course is to provide participants with the entry level knowledge and skills to practice as an emergency services telecommunicator. At the conclusion of the school's offering of the 48 hour course, an authorized representative of the Sheriffs' Commission will administer a comprehensive examination to each trainee who has participated in all of the course requirements. A trainee successfully completes the written examination if he/she achieves a minimum of seventy percent (70%) correct answers.

Applicants must provide proof of the following for entry into the program:

-United States citizen

-At least 21 years of age

-High school graduate, or the equivalent (GED)

-Medical examination by a licensed physician

-Certified criminal history from each county that applicant has resided (convictions do not automatically disqualify applicants)

Course objectives:

The student will be able to:

► Define the role and explain the characteristics of the professional telecommunicator; stress and the telecommunicator; and the telecommunicator’s code of ethics.
► Identify and demonstrate the general operation of the major equipment components of a modern telecommunications service center.
► List and identify the major information resources available to assist in the practice of telecommunications.
► Differentiate between the organization, general operational practices, terminology and common service requests associated with law enforcement, fire and emergency medical services, and the North Carolina Division of Emergency Management.
► Identify, explain and demonstrate common call reception, prioritization and resource allocation practices associated with everyday telecommunications.
► Identify and explain the aspects of civil liability for the professional telecommunicator.
► Identify, explain and demonstrate basic radio broadcast techniques associated with emergency telecommunications.
► Demonstrate basic telecommunications training skills in a structured telecommunications training practicum.

Course Requirements:

Attendance is required at all class sessions. All practical exercises must be satisfactorily completed and a minimum score of 70% must be achieved on the final Commission-administered written exam.  

Tuition ($126.25) & Student manual ($30.00) = Total cost $156.25

Orientation/Question and Answer Session:

Friday April 8th from 10:00 am-12:00 pm, Greenville Center Room # 202

Monday April 11th from 6:00 pm-8:00 pm, Greenville Center Room # 202