Support Engineer
Position Based In: Greenville, NC
Position Status: Full time
Position Level: Experienced / Non-Manager
Position Department: IT Services
Our Mission To honor God as servant leaders through excellence in relationships with our clients, vendors, community and each other
If anyone wants to be first, they must be the very last, and servant of all. Mark 9:35
Our Ideal IT Services Support Engineer
First
and foremost a great communicator Has an affinity for computers and a
broad knowledge of computer systems Is thirsty for knowledge Ability to
tackle new problems quickly Uses available research tools to resolve
issues Can work well with minimal supervision Thrives in environment
with methodical processes Excellent problem solver
The Basic Summary
This
role provides Tier 2 Systems Administrator or Support Engineer services
to One Source Communications IT Services group clients. The Engineer
should have an affinity for computers and a broad knowledge of various
computer and network systems. The Engineer should also the ability to
tackle new problems quickly by using available research tools to
successfully remedy issues with little supervision.
Specific Responsibilities
· Provide remote and on-site workstation, server, and network support to a growing list of clients
· Install, configure and maintain desktop, server and network appliance equipment
· Design and implement various network infrastructure pieces in an SMB environment
· Fill various roles as part of a project team to work on various technology-related projects
· Manage various backup technologies in order to ensure the integrity of client systems backups
· Update knowledge base in order to provide continuity among other company personnel
· Communicate ticket status and document updates to clients and technical staff as needed
· Provide first level after hours and holiday on-call support on a revolving basis with other staff
· Keep information regarding our clients, their data, and other sensitive information confidential
· Investigate new technologies for use internally and in client environments
· Monitor internal and client services for any possible issues and provide issue resolution
· Interact with clients and vendors over the phone and in person in a professional manner
Essential Qualifications
· High school diploma, at least two years of secondary education preferred
· Must have a valid driver license and reliable transportation for travel as far as 75 miles from the office
· Must be able to work a full-time 42.5 hour work week, with occasional after-hours support
· Exceptional computer and system administration skills on Microsoft-based clients and servers
· Firm understanding of networking fundamentals
· Good verbal and written communication skills for interactions with customers on a daily basis
· Ability
& willingness to operate in a fast-paced and dynamic environment
with a calm demeanor and maintaining a “win/win” attitude
Preferred Qualifications
· Previous experience as a system administrator/engineer or equivalent role
· Previous experience with ConnectWise PSA or N-Able RMM
· Intricate knowledge/experience with server and network diagnostics, design, and installation
· Expertise with networking topics such as routing, VLANs, QoS, VPN
· Expertise with Microsoft Windows Server, MS Exchange, or MS SQL
· Expertise with VDI technologies (Citrix XenApp, MS RDS, VMWare View, etc.)
· Expertise with virtualization technologies like vSphere and Hyper-V
· Expertise with cloud hosting providers (AWS, Azure, others)
· CompTIA Network+, Security+, Microsoft and other industry certifications
· Experience with SonicWALL and / or Cisco firewalls and other appliances
· Experience with scripting / automation (PowerShell, VBscript, Perl, WSH)
· Familiarity with Linux/Unix based operating systems and system administration
· Experience with phone wiring and phone switch installation / programming / maintenance
· Experience working on project teams or with project management
· CRC preferred
Benefits
Our Competitive Compensation Package Includes:
· 100% Company-Paid Health Insurance
· Generous Paid Time Off (PTO)
· Life Insurance
· Long Term Disability Insurance
· 401K Matching Retirement Program
· Onsite Fitness Area
· Corporate Chaplain Services
Take the Next Step
About One Source Communications
We
are a leader in providing managed communication services for business.
Our clients range from sole proprietor businesses to large enterprises
with thousands of locations. We offer our clients a relationship
experience that is tailored to meet their specific needs from service
to billing to ongoing contract management.
Our
management service allows our clients to take advantage of the best
pricing and communications products from multiple carriers and vendors
and receive one accurate, consolidated communications invoice for all
services. We also provide in-house support specialists for all client
communication services. Our motto is: One Number to Call and One Bill
to Pay for all business communications services.
We
are experiencing rapid growth, and yet we are committed to maintaining
a culture that is like a family and remaining true to our mission – To
honor God as servant leaders through excellence in relationships with
our clients, vendors, community and each other. Our headquarters is
ideally located in eastern North Carolina and is within driving
distance of beaches, mountains and major metropolitan centers.
