Customer Service Rep 2

A local company has openings at their Call Center for the position of Customer Service Representative 2.

Basic Qualifications:

1+ years of customer service experience, and 1+ years computer experience. Customer service focused. Proven experience with listening and eliciting information effectively. Demonstrated excellent verbal and written communications skills. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet.

Strong customer orientation/sensitivity and professionalism. Well-developed organizational and time management skills. Proficient Typing/Computer skills with a high level of accuracy.

Ability to sit for long periods of time, while taking continuous customer calls. Ability to work independently and multi task in a fast paced, ever changing environment.

Position Hours: Must be available to work any shift during center’s hours of operation. Current hours of operation are: Monday – Friday, (8 am – 9 pm).

For the first six weeks, the training schedule will be Monday – Friday, (8 am – 5 pm).

Training Class begins on 8/3/2015.

Hours may change due to business needs. After training, your initial schedule will be Monday – Friday, (12 pm - 9 pm), not including 1.5 hours of mandatory overtime per week. Possibly open on Saturdays in the future.

**NOTE** - We have a shift bid process every 6 months where our team members bid on their preferred shift. The shift is then assigned based on performance, tenure, and eligibility.

Preferred Qualifications:

Call center experience. Experience in a customer facing environment with proven ability to develop customer rapport, problem solve, and respond to customers’ needs.

Experience in banking, finance or auto finance/dealership industry. Ability to read/write/speak, English and Spanish.

CRC Preferred.

If you are interest in this position, please contact the following individual for details on how to apply:

Sonya Douglas, via email at: sdouglas@email.pittcc.edu