Thursday, July 16, 2015

Technical Support Analyst

ECVC, Inc. - has an immediate opening for a Technical Support Analyst.
The Technical Support Analyst will be responsible for providing quality desktop hardware and software support to the user community. Duties include installation and maintenance of computers, servers, and peripheral equipment as well as maintaining associated operational documentation.
Additional Responsibilities include:
·         Provide assistance and work directly with the IT Manager when necessary.
·         Manage Helpdesk requests and relay information to IT Manager.
·         Document resolutions and close completed work orders.
·         Setup, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
·         Provide desktop technical assistance remotely or in person to end users as needed.
·         Provide basic instruction to users on various types of technology including computer hardware, applications, network resources, and procedures.
·         Participate in lifecycle replacement tasking and other technical improvement projects.
·         Participate in the creation of technical and procedural documentation.
·         Responsible for resetting user passwords in Active Directory.
·         Responsible for creation of new users in Active Directory, Exchange 2010, Sharepoint 2010 and Lync 2010 servers.
·         Setup and Troubleshoot remote access VPN for mobile workers.
·         Monitor backups and perform disaster recovery operations.
·         Apply software patches and updates
·         Install network cabling when necessary
·         Support users in corporate ERP system for manufacturing, shipping, receiving and accounting functions.
·         Stay abreast of advances in technology.

Required:
·         Associate Degree in an Information Technology field with 1-3 years of experience or equivalent certifications with 2-4 years of experience.
·         Excellent oral and written communication skills.
·         Excellent teamwork skills.
·         Time management and organizational skills.
·         Ability to quickly and resourcefully find answers to solve issues.
·         Analytical and Critical Reasoning
·         Ability to work on tasks independently
·         Knowledge of the functions and operations of desktop computers, laptops, servers, wired and wireless networks, routers, firewalls, printers, VoIP telephony and common office equipment.
·         Knowledge of standard network security procedures and protocols.
·         Proficient in Windows 7 and Windows Server.
·         Knowledge of network media including Cat5e, Cat6, Coax and Fiber.
·         Ability to bend, lift and transport up to 50 pounds
·         CRC Preferred

Desired:
·         One or more IT certifications such as A+, Network+, Security +, CCNA, MCSA, or other similar certifications.
·         Ability to write basic scripts to automate redundant tasks.
·         Proficient in Linux
·         Experience with SQL.
·         Experience with Microsoft Dynamics NAV.
·         Experience in retail or point of sale environments.

Qualified applicants may pick-up and submit applications to:

Human Resources at: 2100 N. Greene St., Greenville, NC 27834

Wednesday, July 1, 2015

Manufacturing Production Technicians

MANUFACTURING PRODUCTION TECHNICIANS

·      Monitors/adjusts/cleans all process fiber producing equipment
·      Operates/troubleshoots processes/equipment specific to the secondary stage of yarn production
·      Takes samples and determines properties of the produced intermediate and finished products
·      Maintains records of operating parameters/raw materials used to produce products
·      Inspects/packs finished product; moves, measures, and maintains inventory
·      HS Diploma or equivalent
·      At least 3 years of Machine Operation/Production experience required
·      Must be able to adapt to a rotating shift
·      Must be able to work in a fast paced environment
·      Computers skills are a must
·      CRC required with minimum scores of 4 on Reading for Information, Locating Information, and Applied Mathematics. 
A score of 4 on Applied Technology a plus, but not required.


Contact Trisha Hayes with ManpowerGroup,
A leader in the staffing industry
252-707-7743
Please submit resume for consideration

Operations Manager

Eastern Carolina Vocation Eastern Carolina Vocational Center, Inc. - has an opening for an Operations Manager for the (Jacksonville, NC and Havelock, NC area).  This positions is for managing operations and business development at MCAS Cherry Point Servmart store, MCAS Cherry Point Motor Transport store, and The UPS Store at Camp Lejeune. This position is responsible to ensure all activities support the mission of ECVC and are operated in accordance with ECVC's standards and guidelines, The UPS Store franchise guidelines, and federal and state regulations. 

Position Summary - Operations Manager
This position will be responsible for managing operations and business development at MCAS Cherry Point Servmart store, MCAS Cherry Point Motor Transport store, and The UPS Store at Camp Lejeune. This position is responsible to ensure all activities support the mission of ECVC and are operated in accordance with ECVC's standards and guidelines, The UPS Store franchise guidelines, and federal and state regulations.

 Essential Duties and Responsibilities
·         Coordinate activities with other departments such as IT and Purchasing to ensure that customer requirements are provided in an efficient and timely manner.
·         Ensure personnel, inventory, customers, and facilities are secure.
·         Implement procedures and systems to prevent merchandise loss.
·         Investigate known or suspected internal theft, external theft, or vendor fraud.
·         Identify and report safety concerns to maintain a safe shopping and working environment.
·         Recommend new or improved processes or equipment to increase efficiency and improve customer satisfaction.
·         Enforce ECVC policies.
·         Investigate customer complaints about service and takes corrective action.
·         Direct and supervise managers engaged in sales, inventory-taking, and performing services for customers.
·         Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
·         Instruct managers on how to handle difficult and complicated sales.
·         Implement goals, objectives, and procedures for Servmart, Motor Transport, and The UPS Store to meet customer expectations and improve profitability.
·         Develop methods and procedures to increase sales, expand markets, and promote business.
·         Plan and coordinate advertising campaigns and sales promotions.
·         Motivate, train and develop all employees within defined territory.
·         Ensure that each center achieves its targeted revenue projections.
·         Ensure that each location is fully staffed with a competent team and ensure necessary training to perform job requirements effectively.
·         Research, define and implement operational improvements in support of increased revenue growth.
·         Develop the skills of managers to ensure maximum profit potential.
·         Maintain a high level of sanitation and orderliness at all locations through the utilization of example leadership, and center associates.
·         Train managers and other employees to maintain and improve center image, impact zones, and display areas.
·         Communicate with area of responsibility Managers regarding all operations.
·         Ensure that operational systems are in compliance with Company guidelines.
·         CRC Preferred

Competences
·         Knowledge –Knowledge of business and management principles involved in planning, resource allocation, project management, and continuous improvement.
·         Critical Thinking and Reasoning – Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Able to combine information to form general rules or conclusions and apply such rules to specific problems to produce answers. Identify complex problems and review related information to develop and evaluate options and implement solutions. Apply principles of rational systems to carry out instructions furnished in written or verbal situations. Complex problem solving and regular substantive decision making.
·         Communication - Ability to communicate complex information both verbally and written so that others can understand. Ability to listen and understand information and ideas presented verbally. Ability to read and understand written material such as detailed operating and procedure manuals. Ability to write detailed reports, procedures, nonstandard letters, and organizational policies/procedures.
·         Mathematical Skills – Knowledge of arithmetic, algebra and their applications.
·         Record Keeping – Track, collect, enter, check, and verify data. Copy and file records. Compile, summarize, and complete complex computation and manipulation of data. Generate required business reports.
·         Computer Literacy – Intermediate to advanced knowledge of computer and computer programs. Skilled in the use of Enterprise Resource Planning software and Microsoft Office (Excel, Outlook, Word).

Physical Demands
·         Light work with lifting and/or moving objects up to 40 lbs. occasionally, 5 lbs. frequently.
·         Primarily sitting with standing/walking up to 2 hours per day.
·         Ability to hear/speak or otherwise communicate effectively and efficiently with others.
·         Good near visual acuity or ability to see small print.
·         Ability to use hands/arms or otherwise operate computers, printers, and other office machines.

Work Environment
·         Typical office environment with travel by passenger vehicle between work sites at MCAS Cherry Point, Camp Lejeune, and ECVC Greenville NC required.

Education
·         Bachelor’s degree plus 2 years of experience or an Associate degree from a community college plus 6 years of experience or High School Diploma with 10 years of experience or a combination of education and experience.
·         Need to pass in-house forklift certification within the first 30 days of hire.
·         Valid driver’s license and safe driving record
·         Any contract security or contract non-attribution requirements must be satisfied.


The contents of this job description have been discussed with me, and I have received a copy of it. I understand that this document describes the general nature of the work to be performed and is not an exhaustive list of all responsibilities and duties. Management may assign, reassign, or otherwise modify duties and responsibilities of this job at any time.

All qualified candidates can contact - Patsy Machia (HR Manager);
Phone #: 252-317-3130 or

Visit our website: www.ECVCinc.com.

Monday, June 22, 2015

Administrative Assistant

EASTERN CAROLINA VOCATIONAL CENTER, INC.
  
Job Title:            Administrative Assistant
Department:      Programs
Reports To:        Program Manager – Christina Bell
Date Prepared:  05/07/2015
FLSA Status:      Non-exempt
        
Essential Duties and Responsibilities
·       Enter client Intake data in ECVC’s EMR system.
·       Verify accuracy of billing data (attendance, transportation, units of services, dates of service) and revise any errors.
·       Operate typing, adding, calculating, and billing machines.
·       Keep records of invoices and support documents.
·       Coordinate maintenance of fleet of cars for staff.
·       Handle general inquiries and takes messages for staff.
·       Answer telephone and direct calls as appropriate.
·       Maintains client records, ensuring all required documentation is present within all prescribed time frames.
·       Maintains computerized client tracking system status changes
·       Maintains first aid supplies and office supplies inventory.
·       Completes monthly billing for clients.
·       Revise and print attendance sheets.
·       Export, total, translate and enter monthly client notes/units of service/documents from internal EMR system (SIGMUND) into 2 external EMR systems (BEAM & ECBH/Trillium Portal Direct).
·       Completes paperwork necessary to enroll new clients.
·       Track client statuses monthly and annually in Excel for reporting to other departments.
·       Track and report daily earnings to Payroll staff.
·       Verify accuracy of transportation billing for payment authorization.
·       CRC Preferred
Other
·       Copies written materials and distributes as appropriate.
·       Records and maintains minutes of designated committees.
·       Substitutes at switchboard for receptionist as necessary (mornings and as needed lunch/breaks).
·       Responds to routine, written inquiries regarding client wages, confidential information, etc. Assists clients as needed for such things as first aid, telephone calls, change, etc.

Competences

·       Critical Thinking and Reasoning- Apply commonsense understanding to carry out multi-step but straightforward instructions.  Deal with problems involving a few concrete variables or in standardized situations. Frequent decisions, often involving initiative in identifying problems and potential solutions.
·       Communication- Ability to understand verbal work orders and instructions; Write straightforward material such as nonstandard letters. Read and understand material such as detailed operating and procedure manuals, case histories, etc.  Occasional public contact requires normal courtesy, giving/receiving and explaining information, handling complaints.
·       Mathematical Skills- Ability to add, subtract, multiply, and divide.
·       Record Keeping- Enter, check, and verify data; copy and file records; track/collect data; compile, summarize, simple computation of data; research and verify data; legally required reports for accreditation, take minutes of meetings or dictation.
·       Computer Literacy – Basic knowledge of computer and computer programming use; Software used: Pro-IV, Microsoft office (Word, Excel), etc.  Thorough knowledge of referral source software programs expected (BEAM, SIGMUND, ECBH).

Physical Demands
·       Sedentary work with lifting and/or moving objects up to 10 lbs. occasionally, sitting most of the time.
·       Ability to hear and speak
·       Good visual acuity including depth perception, color discrimination, and peripheral vision.
·       Ability to reach, handle, finger
·       Repetitive use of hands/arms

Work Environment
·       Frequent interruptions
·       May handle difficult clients/customers

Education and Experience
·       Preferred 2 year degree plus 1 year experience with data entry, medical billing or other computer based system processing or equivalent combination of education and experience.

If you are interested, an application can be downloaded from our website: www.ecvcinc.com and mailed to the address below; you may also apply in person at:

ECVC HR Manager
2100 N. Greene Street

Greenville, NC   27834