Customer Care Specialist / Order Processor
Customer Care Department
Do you have what it takes to keep the customer happy?
ECVC is looking for a Customer Care Specialist. Someone with strong interpersonal skills and the ability to communicate clearly (verbal & written). This person is responsible for interacting with customers to provide information in response to inquiries about products and services, handle and resolve complaints on the telephone or electronically, in an efficient, courteous, and friendly manner, process “manual” orders, and help maintain customer satisfaction.
Inputs customer data into the service database information system. Must have good working knowledge of computers including Word, Excel, and databases (ACT database preferred).
Ideal candidate will possess good problem solving and multi-tasking skills while being detail oriented. Must be a quick learner and able to deal with frequent interruptions. Good organizational and decision making skills needed.
Former military background or familiarity with bases helpful.
Associates Degree in Office Management, Business Administration is preferred. Minimum required is 2 years equivalent experience in utilizing his/her skills & abilities to answer customer questions and promote customer satisfaction. CRC certification required (must provide scores).
Qualified applicants may submit applications to:
Personnel @ ECVC, 2100 N. Greene Street by 11/18/2014
Equal Opportunity –Affirmative Action Employer